Email Marketing: Your Route to Acquiring More Patients


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Email marketing often slips the minds of business owners who put a heavier focus on other avenues of marketing. Website—check. Sign up form—check. And then what? Your Med Spa’s website most likely has a form where potential clients can give you their name and a means to contact them (like an email address). When they sign up, the form collects the information and generates a list of names and email addresses. Now, what is your med spa doing with that list? If all you’re doing is using that list to manually send an email every now and then, then you’re definitely missing out on some conversion possibilities. A powerful marketing tool called Drip Marketing is something that you should be utilizing.

Drip Marketing (aka Drip Emails) is an automated email campaign strategy that sends, or “drips,” a pre-written set of messages to customers or prospects over time. A typical drip campaign can be 3-5 emails sent over a course of a few weeks. As an example, the first one could be a “thank you for signing up” email that includes a little blurb about your wonder med spa. The next one, sent a few days later, can be an informative one about the product or service the client inquired about. The next one, maybe about a week later, can be another informative one highlighting another set of features of the product or service. Your last email should include a “call to action,” and that’s when you want the client to take action and book that appointment with your med spa.

Drip marketing campaigns have different types and intentions. Some are designed to keep your business on the minds of your potential client (top of mind). Some are designed to win back the interest of your leads that went cold (re-engagement drips). A popular way to use drip campaigns is to entice prospects with limited-run promotions and special pricing offers (promotional drips). Whichever style you use, a drip email campaign is a great strategy for your med spa to adopt in order to get more clients.

Be careful with your campaign’s execution. Drip emails can be abused, or at least look abusive to the recipients. First, make sure that you ask the client to consent to getting emails from your med spa in the future. This can be done by having a checkbox in the form that says something like “I’d like to receive more information from this med spa.” Next, keep your emails from looking like spam to the eyes of your client AND the email filtering program. You can minimize this by not abusing certain phrases like “as seen on” and “best price.” The color red and abusing the exclamation point are also another way your email can be sent to the junk folder, so minimize those, or avoid them altogether.

There are many software programs that can help you with your drip email campaigns. Infusionsoft, MailChimp, and SendGrid are just a few of those programs. How you choose the right one for your med spa will depend on a few factors such as how it interfaces with your current systems, ease of use, and of course cost. But whichever you choose, a well-executed drip email campaign will surely bring more clients to your med spa’s door.

July 29, 2014

Hannah Cloe is the brand manager for Med Aesthetics Group. She manages all of Med Aesthetics Group’s digital marketing and branding efforts and has a passion for marketing and the aesthetics industry. Her favorite thing about working at Med Aesthetics Group is getting to collaborate with an amazing team and getting to see our clients’ practices reach their potential. In her free time you can find Hannah reading, writing, and hiking.

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